PRIVACY POLICY
Last Updated
October 24, 2025
01. Introduction
Shanghai Fissure Technology Co., Ltd. ("SFT", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (fissuretech.com) and tell you about your privacy rights and how the law protects you.
As a provider of industrial material handling solutions, we primarily engage in B2B transactions. Our data collection practices are designed to facilitate professional communication, project estimation, and the delivery of industrial equipment.
02. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data First name, last name, username or similar identifier, and title.
- Contact Data Billing address, delivery address, email address, and telephone numbers.
- Technical Data Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data Information about how you use our website, products, and services.
03. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Project Quotations
To process your requests for quotes on Cranes, Hoists, or AGVs and to assess project feasibility.
Order Fulfillment
To manage payments, fees, and charges, and to coordinate logistics for equipment delivery.
Technical Support
To provide IoT diagnostics, maintenance schedules, and after-sales engineering support.
Improvement
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
04. Disclosures of Your Data
We do not sell your personal data. However, we may share your personal data with the parties set out below for the purposes set out in this policy:
- Internal third parties: Other companies in the SFT Group acting as joint controllers or processors.
- External third parties: Service providers acting as processors who provide IT and system administration services.
- Logistics partners: Freight forwarders and shipping companies strictly for the purpose of delivering heavy machinery.
- Professional advisers: Acting as processors or joint controllers including lawyers, bankers, auditors and insurers.
05. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
06. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Shanghai Fissure Technology Co., Ltd.
Legal Department
Yangpu District, Shanghai, China